Return and Refund Policy - Onzos

Return and Refund Policy

Right of Withdrawal

At Sovasi sia, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you have a right of withdrawal within 30 days from the receipt of your order.

Return Conditions

To be eligible for a return, items must be unused, in their original condition, with attached tags, and in their original packaging. Damaged, worn, or altered items will not be accepted for return. We reserve the right to refuse returns that do not meet these conditions.

Return Process

To return an item, please follow the steps below:

  • Contact our customer service here to inform our team of your intention to return an item.
  • Carefully package the item in its original packaging, ensuring proper protection
  • Include a copy of the invoice or delivery note in the return package.
  • Send the package to the address provided by our customer service.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of our error or receipt of a defective item. We recommend shipping the package with a tracking method, as we cannot be held responsible for lost or damaged packages during the return.

Refunds

Once we have received and inspected the returned item, we will review your refund request If the item meets our return policy, we will process the refund according to the original payment method.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process described above and place a new order on our website.

Refund Timeframe

We strive to process refunds within 30 business days from the receipt of the returned item. Please note that the refund timeframe may vary depending on the payment method and the issuer of your credit or debit card.

Exceptions

Certain items, such as promotional items, underwear, or personalized items, may not be eligible for return due to hygiene or customization restrictions. Please check the specific information on the product page before placing your order.

We reserve the right to modify our return and refund policy at any time without prior notice. Please refer to our website for the most up-to-date information.